DOG & CAT PET BOARDING
Rates & Policies
 


Call or email us if you have questions regarding our services. Please make your reservations in advance to help us accommodate your needs.
 

Luxury Accommodations *

Doggie Cabanas & Luxury Suites **

  Cabanas $31.00
  Petite Luxury Suite $39.00
  Medium Luxury Suite $45.00
  Large Luxury Suite $51.00


Kitty Condos **

Paradise Cove - Kitty Condo  $20.00

 
* There will be an additional charge of $8.00 per pet for New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
** Rates are based on 1 animal per unit, extra pets in same unit receive a 25% discount of the boarding rate. Pricing is Per Day
 
Day Boarding For Dogs & Cats, 25% off regular boarding rates.
 
Salon Bathing Services

Bathing Services
Bathing with Professional Trim

Our standard Salon Bath & Spa Treatment includes: skin and coat cleansing treatment rinses, combing and brushing, cleaning of ears & eyes, nail trims, and cool-air drying.

Our FURminator Shed-Less Treatment

Prices are based on breed, coat condition, and special requests - please call for pricing

Special Services

Play Time Sessions


15 minute sessions are priced per pet.  Your pet will enjoy a one on one special time with one of our certified staff.  $7.00 per 15 minutes of play. 





 
Doggie Day Care (Group PlayCare)
Off leash interaction & play with other dogs supervised by certified staff (pet must be spayed or neutered if over 6 months of age).

Temperament Testing (fee first day, re-tested for dogs who have not attended PlayCare within the last 90 days).

Doggie Day Care  

Doggie Day Care while Boarding


 


$35.00



$28.00 per day
$14.00 per day

OUR POLICIES

ADMISSION: We reserve the right to deny admittance to pets lacking proof of vaccinations, and/or pets displaying signs of untreated or potentially contagious conditions, and/or aggressive behavior. We reserve the right to charge handling fees for excessively difficult or aggressive pets requiring additional staff and\or additional time in order that we may deliver proper care. Minimum age for all services is 8 weeks.

REQUIRED VACCINATIONSPROOF OF CURRENT VACCINATIONS BY LICENSED VETERINARIAN REQUIRED FOR ALL VISITS.  The essential vaccinations for your pet are as follows: 

Dogs:  Rabies, for all dogs over 16 weeks
           DHLP,  for all dogs
           Bordetella, within the last 6 month, 7 days prior to check in
           Negative fecal, 12 months, additional requirement for PlayCare

Cats:   Rabies, for all cats over 16 weeks
           FVRCP, for all cats
           FeLV, recommended but not required

Puppy Vaccination Requirements:

 8 weeks-  DAAP (distemper/parvo), Bordetella (canine cough)
12 weeks- DAPP-L Booster (distemper/parvo/lepto), Bordetella (canine cough)
16 weeks- DAPP-L Booster (distemper/parvo/lepto), 1 year rabies, Bordetella (canine cough) 

All vaccinations record must be from a licensed veterinarian. Additionally, we require that you maintain a year-round treatment for ticks and fleas in order to protect our resort from any contamination and thus protect all of the pets. We recommend topical solutions such as Advantage and Frontline.  These products are available over the counter or from your veterinarian. We do not suggest collar prevention methods. Please talk to your veterinarian about your options and frequency of treatment.


WHAT TO BRING FOR YOUR CHECK-IN:

  • A copy of current vaccination records.

  • All medications labeled.

  • Emergency contact phone information.

  • Special Diet Pet food labeled and pre-packed in individual serving portions

  • if supplying as a food.
  • Your pet's favorite toy or something from home which will help them feel more comfortable while away.

HOURS: Monday - Friday 7:00 AM - 6:00 PM
                          Saturday 8:00 AM - 3:00 PM,
Pre-paid Sunday departures available only from 3 PM - 5PM.

Monday-Saturday boarding check-in begins at 1pm.  Pets accepted earlier; they may have to wait in a holding area until their unit is available.



2010 HOLIDAYS
:
We shall be closed to the public on the following Holidays and Holiday Periods:
Memorial Day
Closed Saturday May 29th, no Sunday
pick ups, pre-paid boarding pick ups only Monday, May 31 from  3:00 to 5:00PM. 
Regular hours resume on Tuesday, June 1st.
July 4th Closed Saturday July 3rd, no Sunday pickups, open at 7:00 AM Monday July 5th. Regular hours resume on Monday, July 5th.
Labor Day    Closed Saturday Sept 4th, no Sunday pickups, prepaid boarding pickups only from 3:00 PM to 5:00 PM Monday, Sept 6th. Regular hours resume on Tuesday, September 7th.
Thanksgiving Closed November 25, 26 & 27, pre-paid boarding pickups only Sunday November 28th from 3:00 PM to 5:00 PM . Regular hours resume on Monday, November 29th.
Christmas Closed Dec 24 & 25, prepaid boarding pickups only Sunday December 26th from 3 to 5 PM.  Regular hours resume on Monday, December 27th.
New Year's Eve & Day Special Closing at 1 PM on December 31st, Closed January 1st, pre-paid boarding pick ups only from 3:00 PM to 5:00 PM Sunday, January 2nd. Regular hours resume on Monday, January 3rd.

 

Check In Time begins at 1:00 pm :- Pets arriving before 1:00 pm are welcome with no extra fees, but your pet may have to wait in a holding area until their unit is ready.

Check Out Time is 12:00 Noon Monday through Saturday: - Additional day boarding charged after 12pm unless your pet is bathed or groomed on final day of boarding. Pre-paid and scheduled departures only on Sunday from 3 PM -  5 PM, full day boarding charge applies.

Rates & Services:  All rates and services are subject to availability and change.

Facility Meal Plans: Our meal plans use only premium diets and are ideal in a boarding situation.  If you bring your own food please package each meal separately.

Emergencies:  In the rare case of an emergency, we contact you, your vet, and utilize our local veterinary emergency hospital. For any health concern that may arise, our pet care professionals maintain a detailed log and provide it to you and your veterinarian.

Payment:  Payment in full is required at the time of checkout. We accept payment in the form of cash, check with valid  driver’s license, Visa, MasterCard, American Express, Discover and debit cards. We reserve the right to request a non-refundable deposit on all services.

Upon admission for services, your signature of contract acknowledges your awareness and acceptance of our policies. Thank you for entrusting your pet to our care.
 

The Palms Pet Resort & Spa - "The New Standard in Pet Care"
Serving the Greater San Antonio Area
12410 Bandera Road @ Loop 1604 - San Antonio, Texas  78023
Telephone: (210) 695-1166  Fax: (210) 695-1578   
Email - 
info@thepalmspetresort.com

© Copyright 2010 The Palms Pet Resort. All rights reserved

A Luxury Dog & Cat Pet Boarding Kennel Featuring Doggy Day Camp
Doggy Day Care - Doggy PlayCare - Doggie Day Care Program
Dog & Cat Grooming, Pet Retail, Dog Training
San Antonio, Texas