DOG & CAT PET BOARDING
Boarding Accommodations *
Cabanas & Luxury Suites
Petite Luxury Suite
Medium Luxury Suite
Large Luxury Suite
Kitty Condo $30
There will be an additional charge
of $12 per pet for New Years Day,
Memorial Day, Independence Day,
Labor Day, Thanksgiving Day, and
are based on one (1) animal per unit,
extra pets in same unit receive a
25% discount off the boarding rate.
Pricing is per day. Rates are
Included in Boarding Pricing:
Staff in the facility 24 hours every day of
Feed your own food our ours up to 3 times
Medications you provide administered as
Minimum of four (4) potty/exercise breaks
Day Boarding For Dogs & Cats,
25% off per night pricing.
Prices are based on breed,
coat condition, and special requests
- please call for pricing.
Bathing with Professional
Our standard Salon
Bath & Spa Treatment includes:
skin and coat cleansing treatment
rinses, combing and brushing,
cleaning of ears & eyes, nail trims,
and cool-air drying.
Treatments available -
call for pricing.
Play Time Sessions
One on One
Playtimes, 15 minute sessions are priced per
pet. Your pet will enjoy a one on one special time with one of our certified
$9 per pet, $5 per each additional pets from the same
family sharing Playtime.
Doggie Day Care
/ Group PlayCare
Off leash interaction & play with other dogs
supervised by certified staff (pet must be
spayed or neutered if over 6 months of age).
pricing $32 per day;
multiple day passes available at reduced rates.
3 day $96
5 day $155
10 day $300
20 day $580
40 day $1120
60 day $1620
is required for all dogs attending Day Care/Play
Day Care / PlayCare While Boarding
ADMISSION: We reserve the right to deny admittance to pets
lacking proof of vaccinations, and/or pets displaying signs of untreated or
potentially contagious conditions, and/or aggressive behavior. We reserve the
right to charge handling fees for excessively difficult or aggressive pets
requiring additional staff and\or additional time in order that we may deliver
proper care. Minimum age for all services is 8 weeks.
PROOF OF CURRENT VACCINATIONS BY LICENSED
VETERINARIAN REQUIRED FOR ALL VISITS.
The essential vaccinations for your pet are
all dogs over 16 weeks
within last 6 months, 7 days prior to services
Negative fecal, within last 12 months – additional
Influenza, required vaccines covering the
H3N2 and H3N8 strains
CANINE INFLUENZA VIRUS
There have been confirmed cases in Bexar county as well as other
areas of Texas and the United States. If your dog leaves the
house for any reason that may mean contact with other dogs, they
should be vaccinated for CIV. Remember that all dogs will be
very susceptible to this virus as it is an emerging disease
throughout our country.
As of August 1 all dogs visiting
The Palms Pet Resort for any services will need to be vaccinated
for influenza. If your dog has
never been vaccinated for the Canine Influenza (CIV), initial
vaccine plus a booster will be required. If your dog has been
vaccinated for CIV in the past, a booster with the new vaccine,
covering both the H3N2 and the H3N8 strains, will suffice.
COUGH There have also been confirmed cases of kennel
cough throughout the greater San Antonio area recently.
We require the Bordetella vaccine every
6 months and ask that your dog(s) be vaccinated for it at least
7 days prior to arriving for any services.
8 weeks –
DAAP(distemper/parvo) & Bordetella.
12 weeks – DAPP-L booster(distemper/parvo/lepto).
16 weeks – DAPP-L booster(distemper/parvo/lepto) & 1
fecal, within last 12 months – additional for PlayCare.
weeks – Canine Influenza, required vaccines covering the
H3N2 and H3N8 strains
16 Weeks - Bordetella, within last six months, 7
day prior to services.
Rabies, for all cats over 16 weeks
FVRCP, for all cats
All vaccinations record must be from a licensed veterinarian.
Additionally, we require that you maintain a year-round treatment for ticks
and fleas in order to protect our resort from any contamination and thus
protect all of the pets. We recommend topical solutions such as Advantage and
Frontline. These products are available over the counter or from your
veterinarian. We do not suggest collar
Please talk to your veterinarian about your options and frequency of treatment.
WHAT TO BRING FOR
All medications labeled.
Emergency contact phone information.
Special Diet Pet food labeled and
pre-packed in individual serving portions
if supplying as a food.
Your pet's favorite toy or something from
home which will help them feel more comfortable while away.
Monday - Friday 7am - 6pm, Saturday 8am - 3pm,
Pre-paid Sunday departures available only from 3pm - 5pm.
Monday-Saturday boarding check-in begins at 1pm.
accepted earlier may have to wait in a waiting area until their unit is
Boarding Information Form which
you may bring with you to your reservation, or you may
fax it to us at (210) 695-1578. (If your pet is
diabetic, please complete and bring to check-in our
Diabetic Check-in Form)
2017-18 HOLIDAY SCHEDULE
CERTIFIED STAFF HERE AROUND THE CLOCK EVERY DAY OF THE YEAR CARING FOR
OUR ANIMAL GUESTS.
We shall be closed to the public
on the following Holidays and Holiday Periods:
Memorial Day 2017: We will
close at 6 pm Fri, May 26th and be closed Sat, May 27th and Sun, May
28th. Scheduled pre-paid checkouts will be available Mon, May 29th from
3pm to 5pm. Regular hours will resume Tues, May 30th.
Independence Day 2017: We
will close at 6 pm Mon, July 3rd and be closed Tues, July 4th. Regular
hours will resume Wed, July 5th.
Labor Day 2017: We will
close at 6 pm Fri, Sept 1st and be closed Sat, Sept 2nd and Sun, Sept
3rd. Scheduled pre-paid checkouts will be available Mon, Sept 4th from
3pm to 5pm. Regular hours will resume Tues, Sept 5th.
Thanksgiving 2017: We will
close at 6 pm Wed, Nov 22nd and be closed Thurs, Nov 23rd thru Sat, Nov
25th. Scheduled pre-paid checkouts will be available Sun, Nov 26th from
3pm to 5pm. Regular hours will resume Mon, Nov 27th.
Christmas 2017: We will
close at 3 pm on Sat, Dec 23rd, and be closed Sun, Dec 24th and Mon, Dec
25th. Regular hours will resume at 7am on Tues, Dec 26th.
New Years 2018: We will
close at 3pm on Sat, Dec 30th, 2017 and be closed Sun, Dec 31st.
Scheduled pre-paid checkouts will be available Mon, Jan 1st, 2018 from
3pm to 5pm. Regular hours will resume Tues, Jan 2nd, 2018
In Time begins at 1:00pm :- Pets arriving before 1pm are welcome with no extra fees, but your
pet may have to wait in a holding area until their unit is ready.
Out Time is 12:00 Noon Monday through Saturday: - Additional day boarding charged
after 12pm unless your pet is bathed or groomed on final day of boarding. Pre-paid
and scheduled departures only on Sunday
from 3pm - 5pm, full day boarding charge applies.
Rates & Services: All rates and services are subject
to availability and change - prices
Meal Plans: Our meal plans use only premium diets and are ideal in a
boarding situation. If you bring your own food please package each meal
Emergencies: In the rare case of an emergency,
we contact you, your vet, and utilize our local veterinary emergency hospital.
For any health concern that may arise, our pet care professionals maintain a
detailed log and provide it to you and your veterinarian.
full is required at the time of checkout. We accept payment in the form of cash,
check with valid driver’s license, Visa, MasterCard, American
Express, Discover and debit cards. We
reserve the right to request a non-refundable deposit on all services.
Upon admission for services, your signature
of contract acknowledges your awareness and acceptance of our policies. Thank
you for entrusting your pet to our care.