DOG & CAT PET BOARDING
Rates & Policies
 

Luxury Boarding Accommodations *
 


Doggie
Cabanas & Luxury Suites
**
 

  Cabanas $46
  Petite Luxury Suite $54
  Medium Luxury Suite $64
  Large Luxury Suite $70

Kitty
Condos
**

Paradise Cove Kitty Condo  $30

 
* There will be an additional charge of $12 per pet for New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
** Rates are based on one (1) animal per unit, extra pets in same unit receive a 25% discount off the boarding rate. Pricing is per day.  Rates are effective 5/8/2017

Included in Boarding Pricing:
  • Staff in the facility 24 hours every day of the year.
  • Feed your own food our ours up to 3 times daily.
  • Medications you provide administered as prescribed.
  • Minimum of four (4) potty/exercise breaks daily.

 

Day Boarding For Dogs & Cats, 25% off per night pricing.
 
Salon Bathing Services   Prices are based on breed, coat condition, and special requests - please call for pricing.

Bathing with Professional Trim  Our standard Salon Bath & Spa Treatment includes: skin and coat cleansing treatment rinses, combing and brushing, cleaning of ears & eyes, nail trims, and cool-air drying.

FURminator Shed-Less Treatments available - call for pricing.



Special Services

Play Time Sessions   One on One Playtimes, 15 minute sessions are priced per pet.  Your pet will enjoy a one on one special time with one of our certified staff. 

$9 per pet, $5 per each additional pets from the same family sharing Playtime.
 

Doggie Day Care / Group PlayCare  Off leash interaction & play with other dogs supervised by certified staff (pet must be spayed or neutered if over 6 months of age).

Day Care/PlayCare pricing $32 per day; multiple day passes available at reduced rates. 

 3 day $96

 5 day $155
10 day $300
20 day $580
40 day $1120
60 day $1620

Temperament Testing is required for all dogs attending Day Care/Play Care Sessions.

 

Doggie Day Care / PlayCare While Boarding $16 per day


OUR POLICIES

ADMISSION: We reserve the right to deny admittance to pets lacking proof of vaccinations, and/or pets displaying signs of untreated or potentially contagious conditions, and/or aggressive behavior. We reserve the right to charge handling fees for excessively difficult or aggressive pets requiring additional staff and\or additional time in order that we may deliver proper care. Minimum age for all services is 8 weeks.

REQUIRED VACCINATIONS: PROOF OF CURRENT VACCINATIONS BY LICENSED VETERINARIAN REQUIRED FOR ALL VISITS.  The essential vaccinations for your pet are as follows: 

Dog Vaccination Requirements:

             Rabies, all dogs over 16 weeks
             DHLP, all dogs
             Bordetella, within last 6 months, 7 days prior to services
             Negative fecal, within last 12 months – additional for PlayCare
             Canine Influenza, required vaccines covering the
H3N2 and H3N8 strains

JULY 26, 2017
CANINE INFLUENZA VIRUS
There have been confirmed cases in Bexar county as well as other areas of Texas and the United States. If your dog leaves the house for any reason that may mean contact with other dogs, they should be vaccinated for CIV. Remember that all dogs will be very susceptible to this virus as it is an emerging disease throughout our country.

As of August 1 all dogs visiting The Palms Pet Resort for any services will need to be vaccinated for influenza. If your dog has never been vaccinated for the Canine Influenza (CIV), initial vaccine plus a booster will be required. If your dog has been vaccinated for CIV in the past, a booster with the new vaccine, covering both the H3N2 and the H3N8 strains, will suffice.

KENNEL COUGH There have also been confirmed cases of kennel cough throughout the greater San Antonio area recently. We require the Bordetella vaccine every 6 months and ask that your dog(s) be vaccinated for it at least 7 days prior to arriving for any services.

Puppy Vaccination Requirements:

             8 weeks – DAAP(distemper/parvo) & Bordetella.
           12 weeks – DAPP-L booster(distemper/parvo/lepto).
           16 weeks – DAPP-L booster(distemper/parvo/lepto) & 1 year Rabies.
            Negative fecal, within last 12 months – additional for PlayCare.
           16 weeks Canine Influenza, required vaccines covering the
H3N2 and H3N8 strains
             
16 Weeks - Bordetella, within last six months, 7 day prior to services.

Cat Vaccination Requirements:  

              Rabies, for all cats over 16 weeks
              FVRCP, for all cats
              FeLV, recommended

All vaccinations record must be from a licensed veterinarian. Additionally, we require that you maintain a year-round treatment for ticks and fleas in order to protect our resort from any contamination and thus protect all of the pets. We recommend topical solutions such as Advantage and Frontline.  These products are available over the counter or from your veterinarian. We do not suggest collar prevention methods. Please talk to your veterinarian about your options and frequency of treatment.


WHAT TO BRING FOR YOUR CHECK-IN:

  • A copy of current vaccination records.

  • All medications labeled.

  • Emergency contact phone information.

  • Special Diet Pet food labeled and pre-packed in individual serving portions

  • if supplying as a food.
  • Your pet's favorite toy or something from home which will help them feel more comfortable while away.


BUSINESS HOURS: Monday - Friday 7am - 6pm,  Saturday 8am - 3pm,
Pre-paid Sunday departures available only from 3pm - 5pm.

Monday-Saturday boarding check-in begins at 1pm.  Pets accepted earlier may have to wait in a waiting area until their unit is available.

Please download The Palms Boarding Information Form which you may bring with you to your reservation, or you may fax it to us at (210) 695-1578.   (If your pet is diabetic, please complete and bring to check-in our Diabetic Check-in Form)

2017-18 HOLIDAY SCHEDULE

WE HAVE CERTIFIED STAFF HERE AROUND THE CLOCK EVERY DAY OF THE YEAR CARING FOR OUR ANIMAL  GUESTS. 

We shall be closed to the public on the following Holidays and Holiday Periods:

Memorial Day 2017: We will close at 6 pm Fri, May 26th and be closed Sat, May 27th and Sun, May 28th. Scheduled pre-paid checkouts will be available Mon, May 29th from 3pm to 5pm. Regular hours will resume Tues, May 30th.

Independence Day 2017: We will close at 6 pm Mon, July 3rd and be closed Tues, July 4th. Regular hours will resume Wed, July 5th.

Labor Day 2017: We will close at 6 pm Fri, Sept 1st and be closed Sat, Sept 2nd and Sun, Sept 3rd. Scheduled pre-paid checkouts will be available Mon, Sept 4th from 3pm to 5pm. Regular hours will resume Tues, Sept 5th.

Thanksgiving 2017: We will close at 6 pm Wed, Nov 22nd and be closed Thurs, Nov 23rd thru Sat, Nov 25th. Scheduled pre-paid checkouts will be available Sun, Nov 26th from 3pm to 5pm. Regular hours will resume Mon, Nov 27th.

Christmas 2017: We will close at 3 pm on Sat, Dec 23rd, and be closed Sun, Dec 24th and Mon, Dec 25th. Regular hours will resume at 7am on Tues, Dec 26th.

New Years 2018: We will close at 3pm on Sat, Dec 30th, 2017 and be closed Sun, Dec 31st. Scheduled pre-paid checkouts will be available Mon, Jan 1st, 2018 from 3pm to 5pm. Regular hours will resume Tues, Jan 2nd, 2018

 
GENERAL INFORMATION:
 

Check In Time begins at 1:00pm :- Pets arriving before 1pm are welcome with no extra fees, but your pet may have to wait in a holding area until their unit is ready.

Check Out Time is 12:00 Noon Monday through Saturday: - Additional day boarding charged after 12pm unless your pet is bathed or groomed on final day of boarding. Pre-paid and scheduled departures only on Sunday from 3pm - 5pm, full day boarding charge applies.

Rates & Services:  All rates and services are subject to availability and change - prices effective 5-9-2013.

Facility Meal Plans
: Our meal plans use only premium diets and are ideal in a boarding situation.  If you bring your own food please package each meal separately.

Emergencies:  In the rare case of an emergency, we contact you, your vet, and utilize our local veterinary emergency hospital. For any health concern that may arise, our pet care professionals maintain a detailed log and provide it to you and your veterinarian.

Payment:  Payment in full is required at the time of checkout. We accept payment in the form of cash, check with valid  driver’s license, Visa, MasterCard, American Express, Discover and debit cards. We reserve the right to request a non-refundable deposit on all services.

Upon admission for services, your signature of contract acknowledges your awareness and acceptance of our policies. Thank you for entrusting your pet to our care.
 

 
 

A Luxury Dog & Cat Pet Boarding Kennel Featuring Doggy Day Camp
Doggy Day Care - Doggy PlayCare - Doggie Day Care Program
Dog & Cat Grooming, Pet Retail, Dog Training
San Antonio, Texas

The Palms Pet Resort. All rights reserved