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Boarding FAQ

January 01 1970 12:00 am

WHAT ARE YOUR HOURS? WHEN CAN I CHECK IN? WHEN IS CHECK OUT? - Monday through Friday you can check in between 7 am and 530 pm; we close at 6 pm and will need to go over feeding instructions, medications, and additional services. Saturday check-in is between 8 am and 230pm, we close at 3. If you and your pet arrive earlier in the day, they may be in a holding area until their requested enclosure is ready.

On the day of check out, your pet may stay in their boarding enclosure until 1pm, after which a full nights boarding charge will apply unless they are scheduled for a bath or haircut.

We are closed on Sundays but allow a 3-5pm courtesy window for pickups, except on holiday weekends. A full days boarding charge still applies.


CAN I SCHEDULE A TOUR? - There is no appointment necessary to tour our facility, you are welcome any time during reception hours Mon-Fri 7-6, and Sat 8-3.


WHEN SHOULD I MAKE MY RESERVATION? - - We recommend checking availability before booking your vacation. We do not require a deposit and currently have no cancellation fee. As soon as you know the dates for your trip, make your reservation. For major holidays, spring break, and summer, we recommend 2 -3 months in advance.


SHOULD I BRING MY PET’S FOOD? - We offer Science Diet Sensitive Skin and Stomach. There is no additional charge whether you use our food or bring your own. If you are bringing food from home, we ask that it is pre-portioned per each meal for each pet. We have plenty of bowls, so there is no need to bring those. For safety reasons, we ask that you keep any glass or ceramic bowls and containers at home.


CAN YOU MEDICATE MY PET? - There is no additional charge for medications from home administered throughout your pet’s stay. Medications need to be labeled and hours of administration discussed at check-in. We are not a medical or post-surgical facility. We recommend pets requiring this kind of care be boarded with your vet or have in-home care.


WHAT LUGGAGE SHOULD I BRING? - We have raised pet cots, or orthopedic beds for our dog guests as well as blankets and towels. For our kitty guests, we have smaller blankets for them to cuddle up on. Any bedding you bring from home must be able to fit in a standard-size washer and dryer, and beds must have removable covers. We do not leave our playtime toys in the runs with the guests. They do not need more than just a couple of their toys for their stay.


OUR FLEA POLICY - We inspect each boarding pet at check-in for fleas. In the event we find any, we will call you as soon as we find them. We will administer Capstar at an additional cost, and dogs will be scheduled for a flea and tick bath. Bath prices vary by breed, flea and tick shampoo is an additional $15.


WHAT IF MY PET DOESN’T EAT WELL? - Let us know at check-in if you suspect your pet might not eat well. We have broth, canned chicken, canned food, cheese, or rice to add in the event they need to be enticed to eat. You can approve any or all options or let us know if we need to strictly adhere to their diet from home. We will call you to see what you recommend we try. Sometimes changing the bowls, we are using to a different style, or even sitting with them for a meal is helpful.


WHAT IF MY PET GETS AN UPSET TUMMY? - Even though we do all we all we can to mitigate stress, some pets still find boarding stressful, which can result in diarrhea. After two documented episodes of diarrhea, we will give you a call and discuss administering Endosorb. It is an over-the-counter anti-diarrheal that we administer every 4 hours. In the event we cannot reach you, we will start the Endosorb. If Endosorb does not resolve diarrhea after two days, or if we see any blood in their stool, we will recommend a vet visit at Hill Country Animal Hospital. In the event of 3 or more episodes of vomiting, we will recommend a vet visit.


WHAT VACCINATIONS ARE REQUIRED? - For dogs we require Rabies, Parvo-Distemper, Bordetella, and Canine Influenza. For cats, we require Rabies and FVRCP (Feline Distemper). We do not accept vaccine waivers. We also do not accept sticker books, at-home vaccinations, or pet passports. All vaccinations must come from a licensed veterinarian. If your pet cannot receive vaccines for health reasons, we believe they are better served by veterinary boarding or in-home care. If your dog is eligible for pack play with our Playcare department, we also require a negative fecal test.


HOW OLD CAN MY PUPPY ATTEND SERVICES AT YOUR FACILITY? - 12 weeks with appropriate vaccinations: at least 2 rounds of the DHPP, Bordetella, and Canine Influenza. 


DO YOU HAVE STAFF THERE AT ALL TIMES? - We have a full boarding staff from 7am-10pm. The reception staff is here from 7am-6pm Mon-Fri, and Sat 8-3. We do have an overnight staff member here every night from 10pm-7am.


HOW OFTEN WILL MY DOG GO OUTSIDE? - We offer 4 potty/exercise breaks for our canine pet guests daily. We walk them at 7am, 12pm, 430 pm, and 9 pm.


IS THERE AN EXTRA CHARGE FOR HOLIDAYS? - There is a one-time additional fee per pet on Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day, and New Year’s Day.


DOES MY PET HAVE TO BE SPAYED OR NEUTERED? - To board in our facility, your pet does not have to be spayed or neutered. Boarding dogs and cats do not come in contact with other boarders. Female dogs in heat must board in our luxury suites. We do not board pregnant dogs. Dogs participating in Playcare must be spayed or neutered if they are over 6 months of age.


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